Store Policy
Customer Care
We are committed to providing excellent customer service to ensure the satisfaction and loyalty of our valued customers.
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We aim to respond to all messages within 24 hours.
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We understand that each pet is an individual and each has different needs.
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We all have personal and learned experience, please ask if you need advice. However, none of us are medically trained and our advice should never be used in lieu of advice from your vet.
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Instore we will endeavour to help carry heavy items to your car if we are able and if there are no other customers waiting to be served. You are welcome to have a cuppa while you wait.
We value customer feedback, it's a chance for us to learn and grow, we appreciate suggestions to improve our product ranges and services.
Privacy & Safety
Rose Mill Feeds Ltd. Privacy Policy
Our contact details
Name: Rose Mill Feeds Ltd
Address:
Unit 5
Westcombe Trading Estate
Ilminster
TA19 9DW
Phone Number: 01460 712123
Date the policy was written 31/03/2024.
E-mail: rosemillilminster@gmail.com
The type of personal information we collect:
We currently collect and process the following information:
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Names
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Phone numbers
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Email, Postal/delivery/billing addresses
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Usernames
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Password
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Contact preferences
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Payment information
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
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When you place an order for delivery.
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When you order an item to be collected from the shop.
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When you pay for an order.
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From someone placing an order on your behalf.
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For someone placing an order to be delivered to your address.
How we store your personal information
Your information is securely stored.
We keep personal information until you remove your account from our website. We will then dispose your information by ensuring it has been removed from our records.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at rosemillilminster@gmail.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at rosemillilminster@gmail.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Payment Methods
- Credit / Debit Cards
- Offline Payments
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